Accommodation Service Managers (NOC 0632)
Description
Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.
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Example Titles
- assistant manager, hotel
- bed and breakfast operator
- front desk manager
- guest-house operator
- hotel director
- hotel manager
- motel manager
- reservations manager
- seasonal resort manager
- ski resort manager
- tourist home operator
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Classified Elsewhere
- Executive Housekeepers (6213)
- Facility Operation and Maintenance Managers (0721)
- Restaurant and Food Service Managers (0631)
- Retail Trade Managers (0621)
- Sales, Marketing and Advertising Managers (0611)
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Duties
Accommodation service managers perform some or all of the following duties:
- Develop, implement and evaluate policies and procedures for the operation of the department or establishment
- Prepare budgets and monitor revenues and expenses
- Participate in the development of pricing and promotional strategies
- Negotiate with suppliers for the provision of materials and supplies
- Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
- Recruit and supervise staff, oversee training and set work schedules
- Resolve customer complaints.
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Skills
Accommodation Service Managers need the following skills and abilities:
- an interest in providing services to people, combined with an interest in business,
- excellent communication skills in writing, listening and speaking,
- ability to get along with all kinds of people and handle dissatisfied customers with tact,
- leadership, problem-solving and decision-making skills,
- supervisory skills,
- ability to handle several demands at the same time,
- ability to remain calm while under pressure,
- good negotiation skills,
- physical stamina for working long hours,
- knowledge of foreign languages may be useful,
- basic computer skills for management purposes,
- knowledge of the various jobs involved in operating hotels and resorts,
- skills required for management purposes such as basic computer literacy, scheduling, accounting, human resources management, operating a facility, budgeting, etc.
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Employment Requirements
- Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements. The "It's Good Business" certificate from Manitoba Tourism Education Council may be a requirement.
- A college diploma in hotel management or college or university education in a related discipline is usually required for managers employed by hotel chains or large hotels and resorts.
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Terms & Conditions
Most accommodation establishments operate 24 hours a day. Therefore managers may work shifts, long, irregular hours, and may be on call. Working evenings, nights, week ends and on holidays is common. Some establishments are busier in the summer months during tourist season and some located in resort locations, are open only for the summer season.
There is some part time work (9%) in this occupation. A significant proportion is self-employed (34%).
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Earnings
$31,800 per annum - starting
$37,500 per annum - average
$55,200 per annum - high
Earnings are reviewed annually or more frequently if new information becomes available.
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Education / Training
- Assiniboine Community College offers a two-year Hospitality Administration Diploma program.
- Red River College offers a two-year Hospitality and Tourism Management program (co-operative).
- Robertson College - Restaurant and Hotel Management.
- Most employers offer on-the-job training for existing employees.
- Some high schools in Manitoba offer a program in Business Education.
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Career Paths
Several years of experience and in-house training are generally required to advance to hotel manager. Various jobs such as desk clerk, bellhop, functions manager, human resources officer, front office manager, food and beverage manager, etc., can be used as entry and intermediate positions.
New graduates of hospitality education programs usually start in junior positions such as desk clerk or banquet coordinator.
Some large hotels sponsor specialized on-the-job management training programs that allow trainees to rotate among various departments and gain a thorough knowledge of the hotel's operation.
The large chains have more extensive career ladder programs and offer managers the opportunity to transfer to another hotel or motel in the chain or to the central office.
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Outlook
Employment prospects for accommodation service managers are expected to be good in the period 2010-2014. Employment in Manitoba in 2010 is estimated at 1,185.
The accommodations industry is sensitive to economic conditions generally. The number of jobs in this occupation is affected by the volume of international and domestic tourists and business travellers as well as medical travellers who require accommodation when they come from northern communities for treatment. Fewer American tourists are expected to visit Manitoba and this will have a significant impact, particularly on hunting and fishing lodges in remote areas. The Manitoba Homecoming planned for 2010 will attract many people with ties to the province and should stimulate domestic tourism in the short term. While employment growth is not expected over the next five years there will be vacancies arising due to retirements.
Accommodation service managers are located throughout Manitoba. There are proportionally more in the tourist areas of south-east Manitoba, northern Manitoba, Parklands and the Interlake than elsewhere in the province.
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Employment by Age Group
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Employment by Industry
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Employment by Region
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Employment by Gender
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Employment by Aboriginal Self-Identification
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Employment by Visible Minority
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Please Note - The source for above charts is the 2006 Census.
Professional Associations, Unions, and Regulatory Bodies...
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Other Related Information...
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